At Medmaxim, we are committed to ensuring your satisfaction with every purchase. This Cancellation and Refund Policy outlines the terms for order cancellations, returns, and refunds. Please read it carefully to understand our policies.
Order Cancellation
- Before Shipping: If you wish to cancel your order, please contact our customer support team as soon as possible. If your order has not yet been processed for shipping, we will cancel it and issue a full refund.
- After Shipping: Orders that have already been shipped cannot be cancelled. You may still be eligible for a refund under certain conditions as described in the “Refund Policy” section below.
Refund Policy
Medmaxim will process refunds under the following conditions:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of delivery with a photo of the product and packaging. Our team will review your claim, and upon approval, we will provide a replacement or a full refund.
- Incorrect Products: If you receive an incorrect item, please inform us within 7 days of receiving the package. We will arrange for a replacement or issue a refund after verifying the error.
- Non-Returnable Items: For safety and health reasons, we do not accept returns or issue refunds for opened or partially used items, or for products that are not defective or incorrect.
- Prescription Medications: Due to regulatory and safety reasons, we cannot accept returns on prescription medications unless there is a proven defect or shipping error.
Refund Process
Once approved, refunds are processed back to the original payment method within 7-10 business days. The refund timeline may vary depending on your bank’s processing time.
Contact Us
For cancellation requests, refund inquiries, or assistance with returns, please reach out to our customer support team. We are here to help and committed to ensuring a smooth experience.
Medmaxim Customer Support
Email: [contactus@medmaxim.com]
Phone: [1800 – 946 – 1197]